Private Policy

Last updated: January 2026

Match Media (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal information such as name, email address, phone number, and business details

Information submitted through forms, onboarding processes, or direct communication

Customer or contact data uploaded by clients for use within our systems

Technical data such as IP address, browser type, and website usage information

2. How We Use Information

We use collected information to:

Provide, manage, and support our services

Communicate with clients regarding onboarding, support, and service updates

Configure websites, automations, and messaging systems

Improve our services and internal operations

Comply with legal and regulatory obligations

We do not sell personal data to third parties.

3. Messaging and Communications

If you provide a phone number, you may receive service related messages from Match Media, including updates, notifications, or support communications.

You may opt out of SMS communications at any time by replying STOP.

Message frequency may vary. Message and data rates may apply.

We do not send unsolicited marketing messages. Messaging is limited to service related communications or communications initiated by the recipient.

4. Client Data and Consent Responsibility

Clients are responsible for ensuring they have obtained all required permissions and lawful consent before uploading or using any customer or contact data within our systems.

Match Media is not responsible for data uploaded, used, or messaged without proper consent by clients.

5. Data Sharing and Third Parties

We may share information with trusted third party service providers only where necessary to deliver services, such as hosting providers, CRM platforms, and messaging service providers.

All third parties are required to handle data in accordance with applicable privacy and data protection laws.

6. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure.

However, no system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to provide services, meet legal requirements, or resolve disputes.

Upon termination of services, data may be deleted or removed in accordance with our internal policies.

8. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience and analyse website performance.

You can control or disable cookies through your browser settings.

9. Your Rights

Depending on your location, you may have the right to:

Access personal data we hold about you

Request correction or deletion of your personal data

Withdraw consent where applicable

Requests can be made using the contact details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Information

If you have questions about this Privacy Policy or how your data is handled, contact:

Match Media

Email: [email protected]

Website: https://www.matchmedia.co.uk